Peakwa sets up your online booking system across your website, Google Business Profile, social media, and text messages. Customers book when it suits them. Your calendar fills automatically.
Takes 60 seconds. We'll route you to the right expert.
Of appointments are booked outside business hours when customers cannot call. A 24/7 online booking system captures every one of them.
Reduction in no-shows when automated reminders are sent by text and email before every appointment.
Phone calls needed for customers to book, confirm, reschedule, or cancel. The booking system handles it all automatically.
ONLINE BOOKING
Most customers decide when and where to book based on convenience, not business hours. If booking requires a phone call during your opening hours, you lose everyone who decides at 9pm, over the weekend, or during their lunch break when your line is busy.
Peakwa sets up an online booking system that works from wherever your customers find you: your website, your Google Business Profile, your social media pages, and your text message threads. The booking page reflects your brand, your services, your staff, and your real-time availability.
Peakwa sets up booking from every channel your customers use and connects each one to your CRM and communication stack.
| Booking Source | How Customers Book | What Peakwa Connects It To |
|---|---|---|
| Website | Embedded booking widget on any page of your site. No redirect to a third-party platform. | CRM lead record, confirmation text and email, automated reminders, post-appointment follow-up. |
| Google Business Profile | Book Now button on your Google listing. Customers book directly from search results. | CRM lead record, confirmation text and email, review request after the appointment. |
| Social Media | Booking link in bio, posts, and stories across Instagram, Facebook, and other platforms. | CRM lead record, confirmation and reminder sequences. |
| Text Message | Booking link sent in response to a missed call or inbound text inquiry. | Connects directly to Peakwa's missed call text back system. Missed call becomes a booked appointment. |
| Email Campaigns | Booking link included in automated email campaigns and follow-up sequences. | CRM pipeline update, confirmation and reminder sequences for booked appointments. |
| Reminder Type | When It Sends | What It Does |
|---|---|---|
| Instant confirmation | Immediately after booking | Confirms the appointment details, date, time, service, and staff. Gives the customer a reference they can check. |
| 24-hour reminder | Day before the appointment | Text and email reminder prompting the customer to confirm, reschedule, or cancel with one tap. |
| 2-hour reminder | Morning of the appointment | Final reminder with directions or parking info if configured. Dramatically reduces day-of no-shows. |
| Cancellation handling | When customer cancels | Automatic cancellation confirmation and optional rebooking prompt to fill the slot from a waitlist. |
| Post-appointment follow-up | After the appointment | Thank you message with rebooking link, review request, or next appointment prompt depending on configuration. |
Every booking triggers an instant confirmation text and email. Automated reminders go out 24 hours before and again on the day. Fewer no-shows, fewer phone calls to chase customers.
Assign appointments by staff member and service type. Each staff member's availability shows in real time so customers always book into a genuine open slot.
Every booking flows into your CRM as a lead record. Post-appointment follow-ups, review requests, and rebooking prompts trigger automatically. The booking system connects to every other Peakwa tool.
Salons, clinics, repair shops, and consultants who take appointments and want customers to book without calling during business hours.
Coaches, contractors, realtors, and service-based businesses whose clients expect the convenience of self-service booking from their phone.
Businesses already using Peakwa's missed call text back who want every missed call to end with a booked appointment, not just a text reply.
An online booking system lets your customers schedule appointments directly from your website, Google listing, or social media without calling during business hours. It handles confirmations, reminders, and cancellations automatically and sends every booking to your CRM.
Yes. The booking system is available 24/7. Customers can book at any time and receive an instant confirmation. You see the booking in your calendar the next time you check. No phone call or manual entry needed.
Automated reminders go out by text and email 24 hours before the appointment and again on the day. Customers can confirm, reschedule, or cancel with one tap. Research consistently shows automated reminders reduce no-show rates by 70 to 80 percent compared to no reminders.
Yes. Peakwa's online booking setup uses secure data handling throughout. Customer information entered during booking is encrypted and stored in your CRM, not on a consumer-grade public platform.
The online booking page covers where and how customers book — the customer-facing booking experience across all channels. The appointment scheduling page covers the internal calendar management, staff assignments, and reminder automation that runs behind the scenes. Peakwa sets up both as part of the same integrated system.
Customer expectations around booking have shifted fundamentally in the past several years. The assumption used to be that a customer who wanted an appointment would call during business hours. That assumption is no longer accurate. A large proportion of booking decisions are made outside business hours — in the evening, over the weekend, during a commute — and customers who cannot book immediately when they decide to often do not call back. They book elsewhere or simply forget.
An online booking system for small business is the response to this shift. It makes the business available for booking at any hour, from any device, and from any channel where the customer encounters the brand. The booking is automatic, the confirmation is instant, and the no-show reduction from automated reminders is immediate.
Peakwa's online booking system lets your customers book 24/7 from any channel — with automated reminders and CRM integration built in.
